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CUSTOMER SERVICE SATISFACTION SURVEY

Name:
Ticket Number:
Salesperson/Driver:
*Contact Number:
Date of Service:



Please circle the number to the right that best fits your judgment of quality; or complete survey on line at www.BuildingMaterialsAtPennsy.com
Thank you for your time to assist us with better serving you.
*Requested only if you would like us to make a follow up phone call.


Counter Sales/Delivery/Warehouse +        Good         -

1. How do you rate our timeliness of service?  1   2   3   4   5
Additional Comments:

2. Was your experience friendly and professional?  1   2   3   4   5
Additional Comments:

3. How would you rate the representative on being able to help you resolve your issue/need?  1   2   3   4   5
Additional Comments:

4. Did the driver use caution and judgment with the placement of the delivery?  1   2   3   4   5
Additional Comments:

5. How likely will you recommend Building Materials to a friend or relative?  1   2   3   4   5
Additional Comments:

6. Your perception of staff knowledge of product/service?  1   2   3   4   5
Additional Comments:

7. How would you rate your level of satisfaction with Building Materials in regards to value?  1   2   3   4   5
Additional Comments:

8. How likely will you repurchase our products and services?  1   2   3   4   5
Additional Comments:

9. How do you rate us with the competition and why?  1   2   3   4   5
Additional Comments:

10. How long have you been a customer of Building Materials? <1 1-3  3-5  5-10  >10
Additional Comments:

How can we improve?:
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